Frequently Asked Questions

About Supportive Care Services

What is Supportive Care?

Supportive Care is an extra layer of support that consists of specialized palliative care for individuals living with serious illnesses, focusing on providing medical, social, emotional, and practical support to improve the quality of life for you and your family. Palliative Care is not hospice care and is typically provided alongside curative treatment. 



If you have been diagnosed with any of the following, you may be eligible for palliative care: 

  • Advanced Cancer
  • Congestive Heart Failure
  • Chronic Obstructive Pulmonary Disease or Pulmonary Fibrosis
  • Chronic or End Stage Renal Disease
  • Dementia or Alzheimer's 
  • Parkinson's, Multiple Sclerosis, or Stroke
  • Hepatitis or Cirrhosis of the Liver

Reach out to VyncaCare to discuss your eligibility based on specific diagnoses. 

Our Supportive Care team works to provide relief in a variety of ways, including better alternatives to long wait times in the emergency room, hospitalizations, and redundant testing. Physical symptoms such as pain, fatigue, loss of appetite, nausea/vomiting, and sleep loss can be mitigated with supportive approaches. We strive to help you carry on with living your life with a better understanding of the condition and complex choices ahead. 


VyncaCare is well-positioned to provide care to all patients regardless of location or access to technology. VyncaCare offers a variety of ways for patients to connect to their care team and provides technical support to patients as needed. Feel free to call us to discuss how we can best support you. 

VyncaCare understands the hesitation of agreeing to work with another care provider; our primary focus is to simplify your healthcare interactions, navigate the complex healthcare system and fill in gaps that exist over the course of your treatment. Our number one priority is improved quality for you and your loved ones. 

Because Palliative Care is an extra layer of support for patients, you will continue to see your community physicians. Our team collaborates with your primary care providers and specialists to provide additional care coordination and support while you get the most out of your healthcare.  

Yes, you may submit a referral online using our digital referral form. 

Most patients do not pay anything for VyncaCare services under our current contracted health plans. Contact us for assistance in determining your specific financial responsibility, or you can call 1-888-227-8884

Our admissions team will work with you to sign forms and ensure virtual care setup via smartphone, tablet, or computer. Following completion, you will regularly meet with your dedicated care team. 
  • Patient-focused appointments with Palliative Care providers
  • 24/7 care team access with symptom management and urgent services
  • Medication management
  • Advance care planning services and documentation
  • Social needs support and community resource connection
  • Access to spiritual services, if desired


About Enhanced Care Management

What is Enhanced Care Management?

Enhanced care management is intended to serve individuals with complex medical and social needs or lack of connection to healthcare services. VyncaCare supports individuals by connecting them to community resources and healthcare services. 

VyncaCare serves and supports individuals to work through the non-medical issues that affect health outcomes, including food scarcity, housing insecurity, and transportation needs.  Contact us to find out more if you, or someone you love, qualify for services. 

Only individuals covered under specific health plans and geographies can receive Enhanced Care Management services.  Please get in touch with us with any questions you may have regarding eligibility. 

Individuals covered under our current health plan agreements typically do not pay anything for services. Please feel free to contact us for help in determining your specific financial responsibility.

Our admissions team will work with you (or the individual) to sign enrollment forms and ensure virtual care setup via smartphone, tablet, or computer. Following completion, you will meet with your dedicated care team regularly. 




VyncaCare Enhanced Care Management assists those who may need help with: 

  • Transportation
  • Housing
  • Food
  • Medical services
  • Healthcare connections
About Advance Care Planning

What is advance care planning?

Advance Care Planning allows you to prepare for emergency scenarios where you may not be able to speak for yourself. By defining your care choices ahead of time, you can rest assured that your wishes will be carried out by loved ones, emergency, and hospital providers. 

Currently, only patients referred to VyncaCare by a physician or health plan can receive Advance Care Planning services. Please contact us to help you answer any additional questions regarding eligibility. 


Anyone over the age of 65 years old and/or anyone with a serious chronic illness should participate in advance care planning. 

While some plans require a copay for Advance Care Planning services, many patients covered under our currently contracted health plans do not pay anything for this service. Contact us for assistance in determining your specific coverage and financial responsibility. 
  • A series of virtual sessions with certified Advance Care Planning facilitators
  • Education regarding current conditions and care choices
  • Engagement with loved ones throughout the decision making process

Following the close of virtual sessions, a legal advance care planning document will be shared with you digitally. The facilitator will provide instructions to share this document with members of your healthcare team, loved ones, and others, as desired. 

To understand more about VyncaCare's services, please call us at 1-888-227-8884