masthead-v-color copy 2 masthead-v-color copy

Enhanced Care Management

Whole-Person Support for People
with Complex Needs

Vynca’s ECM program delivers compassionate, team-based support to help Medi-Cal members with complex needs navigate care and access resources to stay healthier.

The Right Support at the Right Time

Enhanced Care Management is designed for people  who
need more than traditional care coordination.

Vynca supports Medi-Cal members across [b]eight
populations of focus[b], including individuals who are:

  • Experiencing homelessness or housing instability
  • At risk of avoidable emergency room or hospital use
  • Living with serious mental health or substance use conditions
  • Pregnant or postpartum
  • Involved in child welfare or foster care
  • Living with intellectual or developmental disabilities (I/DD)
  • At risk for long-term care placement
  • Transitioning from nursing facilities back into the community

This is proactive, relationship-based care — focused
on stability, dignity, and long-term outcomes.

How We Help

Vynca’s ECM care team is specially trained to address both [b]medical and social
needs[/b], working closely with members to build trust and momentum.

Our support may include:

Help finding and
applying for housing
and food benefits

Connecting to
community resources and social services

Finding doctors
and scheduling appointments

Accessing mental health and addiction services

Follow-up
after hospital
or ER visits

Coordinating
transportation
to care

We focus on what gets in the way of health
— and help remove those barriers.

Proven ECM Experience Across California

Vynca is a trusted ECM provider across California, serving
members through multiple Managed Medi-Cal plans.

Serving

4.5

 ECM members

Contracted with

9

Managed
Medi-Cal plans

Supporting members across

48

counties statewide

Care teams speaking

10

languages with translation services available (including ASL)

Trusted by today’s leading
healthcare organizations


Fact Sheet

Is ECM Right for You?

Download the fact sheet to learn more.

Download

Partnering with Community
Organizations

Vynca Community Uplift Network (VCUN)

No single organization can meet every need alone. Through the Vynca Community Uplift Network (VCUN), we partner with trusted community-based organizations to identify, educate, and connect individuals who may qualify for ECM — creating faster access to care and stronger community ties.

Learn More

Ready to Get Started?

Vynca is here to help.

FAQs

01. What is Enhanced Care Management?

Enhanced Care Management is a covered service that helps California residents enrolled in Medicaid who need extra support to stay healthy. Our staff works with you to make sure you get the right care and needed services.

Our goal is to make your life a bit easier and healthier by giving you the exact help you need, one step at a time.

01. Is it really covered?

Yes, Enhanced Care Management (ECM) services are covered for those enrolled in Medicaid plans that Vynca works with.

02. Do I have to give up my treatment or care team to enroll with Vynca?

No. We work with your doctors to support you.

03. Will my primary care provider change?

No. You can keep your current providers.

05. What specific services can I expect from Vynca?
  • Care coordination
  • Care planning
  • Care transition support
  • Connections to social services
  • Ongoing support for stability
  • Assistance with housing and transportation
06. How do I sign up?

Please fill out a simple form with some details about you. We will check your health plan coverage and then help schedule your first visit.

06. What happens after I sign up?

We’ll check if you qualify for our program. Once this is a go, we’ll schedule your first visit with a member of our care team. We will ensure you have adequate access for virtual visits. We can provide smartphones or tablets and internet access for those who qualify.

06. How do I qualify?

To qualify for Enhanced Care Management (ECM) services, you typically need to meet certain criteria based on your health and social needs. While specific requirements can vary by program or location, here are some common factors that may qualify you:

Chronic Health Conditions: You may qualify if you have multiple chronic conditions such as diabetes, heart disease, or asthma.

Behavioral Health Needs: Individuals with mental health or substance use challenges may be eligible for ECM services.

High Risk of Health Issues: If you have frequent hospital visits, emergency room stays, or are at risk for serious health problems, you may be eligible.

Social Needs: People who face challenges like homelessness, lack of stable housing, food insecurity, or difficulty accessing care may qualify.

Referral: In many cases, a doctor, nurse, or social worker may refer you to ECM services based on your needs.

To find out if you qualify, you can apply today.

06. Do you communicate with my doctors?

Yes. We talk with your doctors, share care information, and ensure we work together.

06. Can I refer myself or a loved one?

Yes. A physician referral is not required.  Although, we might need approval from your health plan based on your benefits and coverage. If this is the case, we will let you know.