Rectangle 45

The Enhanced Care
Management (ECM) Partner
Built for Complex Care

Vynca ECM is Built for California's Hardest-to-Reach Members of Medi-Cal Health Plans

Request a Meeting

Proven ECM Experience Across California

Vynca combines statewide infrastructure with local teams and community relationships—giving plans the consistency of an experienced partner and the responsiveness of care delivered close to the member.

9

Managed Medi-Cal Plan Partners

48

California Counties Served

16

Members Served

(as of 2026)

10

Languages Spoken by Care Teams

Why Vynca for ECM?

Clinical depth meets community reach

How Vynca Delivers ECM at Scale for Medi-Cal Plans

Any vendor can check the CalAIM box. Vynca is built to care for the members who are hardest to reach.

Vynca combines persistent, relationship-based care with purpose-built technology that strengthens every step of ECM — from member identification and engagement to care orchestration, navigation, and ongoing support.

Identify + Engage

Grass roots canvassing + CBO partnerships

95% reached by field outreach team

Build Trust

Dedicated Care Manager + Longitudinal Relationship

In-person + virtual touch points

Act

Medical + Behavioral + Social Navigation

Housing + Food + Employment + Clinical Care Follow Up

Stabilize

Continuous Care Connection + Crisis

Care Gaps Closed

Performance That Proves It

Vynca delivers measurable improvements in ECM performance for health plans

98

Monthly Engagement Rate

100

 Care Plan Completion
Rate

(within 5 days of
enrollment)

97

Member
Satisfaction

Fact Sheet

Discover how Vynca Delivers Enhanced Care Management Services for California Health Plans

Download

The Infrastructure Behind the Model

VOS connects care delivery, eligibility, workflows and reporting so teams can execute consistently at scale.

Care gaps + goals
captured in structured
workflows

Automated task
assignments
and follow-up

Monthly
eligibility
checks

Better plan
visibility and
reporting

Ready to Improve Your ECM Performance?

Connect with Vynca to discover how we can partner with you.

Contact Us

FAQs

01. What is Enhanced Care Management?

Enhanced Care Management is a covered service that helps California residents enrolled in Medicaid who need extra support to stay healthy. Our staff works with you to make sure you get the right care and needed services.

Our goal is to make your life a bit easier and healthier by giving you the exact help you need, one step at a time.

01. Is it really covered?

Yes, Enhanced Care Management (ECM) services are covered for those enrolled in Medicaid plans that Vynca works with.

02. Do I have to give up my treatment or care team to enroll with Vynca?

No. We work with your doctors to support you.

03. Will my primary care provider change?

No. You can keep your current providers.

05. What specific services can I expect from Vynca?
  • Care coordination
  • Care planning
  • Care transition support
  • Connections to social services
  • Ongoing support for stability
  • Assistance with housing and transportation
06. How do I sign up?

Please fill out a simple form with some details about you. We will check your health plan coverage and then help schedule your first visit.

06. What happens after I sign up?

We’ll check if you qualify for our program. Once this is a go, we’ll schedule your first visit with a member of our care team. We will ensure you have adequate access for virtual visits. We can provide smartphones or tablets and internet access for those who qualify.

06. How do I qualify?

To qualify for Enhanced Care Management (ECM) services, you typically need to meet certain criteria based on your health and social needs. While specific requirements can vary by program or location, here are some common factors that may qualify you:

Chronic Health Conditions: You may qualify if you have multiple chronic conditions such as diabetes, heart disease, or asthma.

Behavioral Health Needs: Individuals with mental health or substance use challenges may be eligible for ECM services.

High Risk of Health Issues: If you have frequent hospital visits, emergency room stays, or are at risk for serious health problems, you may be eligible.

Social Needs: People who face challenges like homelessness, lack of stable housing, food insecurity, or difficulty accessing care may qualify.

Referral: In many cases, a doctor, nurse, or social worker may refer you to ECM services based on your needs.

To find out if you qualify, you can apply today.

06. Do you communicate with my doctors?

Yes. We talk with your doctors, share care information, and ensure we work together.

06. Can I refer myself or a loved one?

Yes. A physician referral is not required.  Although, we might need approval from your health plan based on your benefits and coverage. If this is the case, we will let you know.